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A real person on the Auditor team reads every message. Include your store address and the time you noticed the problem and we can usually answer on the first reply.
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Before you write
Three questions we're asked most
An event is missing from my log — where did it go?
Auditor only records events from the moment it was installed, so anything before that date won't appear. Check the date range on your filter first, then confirm the area is switched on under Settings → Recorded events. If both look right, send us the store address and the approximate time and we'll trace the event.
Why does an entry say "api" instead of a person's name?
BigCommerce attributes changes made by another app or an integration to the token that made them, not to a staff member. Auditor shows you which app or token acted so you can follow it up with that integration's own logs.
Can you recover a product I deleted?
Auditor holds the record of the deletion, including the field values as they were, but it cannot write to your store. You can use the recorded values to re-create the product yourself, and the export makes that straightforward.