BigCommerce app · audit logging
Who changed that price?
Auditor records every order, product, customer and setting change in your BigCommerce store — the person behind it, the exact time, and the value it used to be. Nothing to configure: install it and the record starts filling.
14-day trial on every plan. Uninstall removes our access instantly.
Sample data, shown at the speed a busy store generates it.
Why merchants install it
BigCommerce tells you what your store looks like now. Not what it looked like yesterday.
A discount goes out at the wrong percentage. Stock for a bestseller drops to zero overnight. A customer's shipping address changes after dispatch. The store shows you the result — never the edit that caused it.
Auditor sits alongside your store and keeps the missing half: a permanent, searchable record of every change, so a five-hour investigation becomes a filter and a timestamp.
Coverage
What lands in the record
Colour is meaningful throughout Auditor: things created are green, things changed are amber, things removed are red. You learn to read a screen at a glance.
| Area | Recorded events | Kept with each entry |
|---|---|---|
| Orders | created updated status refund | Order number, staff member, old and new status, totals |
| Products | created updated inventory deleted | SKU, field edited, previous value, new value |
| Customers | created updated deleted | Customer ID, group, fields touched |
| Staff & access | sign-in failed sign-in permissions | Account, time, source IP where BigCommerce provides it |
| Store settings | tax shipping payment checkout | Setting name, before and after |
| Apps & API | installed removed API activity | Which app or token acted, and on what |
How it works
Five minutes of setup, then it looks after itself
Auditor never polls your store or slows your storefront down. BigCommerce notifies us the moment something happens, and we write it down.
-
Install and approve access
Add Auditor from the BigCommerce App Store and approve the permissions it asks for. Read access only — Auditor never edits your store.
-
Auditor subscribes to your store's events
It registers for the changes you care about across orders, products, customers, staff and settings. No code, no keys to copy.
-
Changes arrive as they happen
Each event is checked for authenticity, then turned into one plain entry: who, what, when, before, after.
-
Unusual patterns raise an alert
Repeated failed sign-ins, a bulk deletion, a sharp inventory swing or a payment setting change can email your team within seconds.
-
Search it, or export it
Filter by date, person, area or event, keep the retention your policy requires, and download any view as CSV or PDF for a reviewer.
In the dashboard
Built for the moment something's gone wrong
Live view
Watch changes as they land
The feed updates itself while you have it open — useful during a big catalogue import or a new starter's first week.
Before and after
See the old value, not just the new one
Every edit keeps both sides, so you can tell a typo from a deliberate change and put the right number back.
Search
Find one entry among millions
Combine a date range, a staff member, an area and a SKU or order number. Save the combination if you run it often.
Alerts
Hear about the things that matter
Choose which events email you and who receives them. Quiet by default, so an alert always means something.
Export
Hand a reviewer a clean file
Any filtered view exports to CSV or a paginated PDF with the filters printed on it, ready to attach to a ticket or a report.
Retention
Keep records as long as you must
Set retention per plan and per area. Entries are read-only for everyone, including your own administrators.
How we handle your data
A record you can trust is one nobody can quietly edit
Auditor holds read-only access to your store and writes entries that cannot be altered or deleted by hand — not by your staff, and not by ours. Everything travels over TLS and is encrypted where it rests. Uninstall the app and your store's access is revoked immediately; ask us to erase your history and we will.
Access
Read-only scopes. No write calls to your store, ever.
Entries
Append-only. Nothing in the record can be rewritten.
Isolation
Each store's history is separated and scoped to its own credentials.
Cards
Auditor never receives or stores full payment card numbers.
Start the record today, not the day after you need it
Install Auditor and it begins logging from the first event. Fourteen days free on every plan, and no charge if you uninstall inside the trial.